What is a chatbot in AI?

A chatbot is an AI system designed to interact with humans in their natural languages. These interactions can be via text or voice. Chatbots are typically used in customer service to automate tasks that do not require human intervention, providing quick responses to simple queries.

How does a chatbot work?

A chatbot works by processing user inputs, understanding the context and intent of the query, and generating appropriate responses. This involves natural language processing capabilities, including language understanding and generation. Some chatbots use machine learning to improve their performance over time.

Chatbots can be rule-based (responding to specific commands) or more advanced, using machine learning to understand a wider range of inputs.

What are the limitations of chatbots?

While chatbots can handle simple queries effectively, they have limitations. They struggle with complex requests, ambiguous language, and understanding context over multiple turns of conversation. They also lack the ability to understand human emotions and to respond empathetically. These limitations can lead to frustrating user experiences.