Kellie Romack

Kellie Romack joined ServiceNow in September 2022 and is our Chief Digital Information Officer. As CDIO, Kellie is focused on driving enterprise-wide digital transformation to accelerate growth, create scale, and deliver amazing experiences built on the Now Platform and powered by AI. As Customer Zero, Kellie and her Digital Technology team are helping shape the ServiceNow Platform direction — as both a product incubator and revenue generator — and serving as the blueprint for how organizations of every size, in every industry, can digitally transform and put AI to work for people. Prior to becoming CDIO, Kellie was ServiceNow’s Senior Vice President of Digital Technology Experiences, leading the team charged with creating frictionless employee and customer experiences across the company. Before joining ServiceNow, Kellie served as Senior Vice President for Associate & Retail Product Experience for Walmart, supporting 2.1 million associates and millions of customers. She also spent over 20 years working at Hilton, where she led technology and business transformation, and developed agile digital commercial products and global delivery teams. Kellie holds a bachelor's degree from Tarleton State University and a masters degree from Angelo State University.